Company Name: Interactive Intelligence, Inc.
Stock Market: NASDAQ (ININ)
Industry Sector: Services-Prepackaged Software
Market Capitalisation: $213.2 million (as of August 14, 2008)
Yearly Revenue: $109.9 million (as of December 2007)
Operating Income: $8.0 million (as of December 2007)
Net Income: $17.5 million (as of December 2007)
Total Assets: $103.4 million (as of December 2007)
Key People: Donald E. Brown (Chief Financial Officer, Vice President of Finance and Administration, Secretary and Treasurer), Donald E. Brown (Chairman of the Board of Directors, President and Chief Executive Officer)
Headquarters Address: 7601 Interactive Way Indianapolis, Indiana 46278
Number of Employees: 595 (as of February 29, 2008)
Website Address: www.inin.com
Company Overview
Interactive Intelligence, Inc. (“Interactive Intelligence”) was established in 1994. It provides software applications, such as Voice over Internet Protocol (“VoIP”) for contact centres. The company’s solutions are utilised by financial institutions, government, higher education, retail, technology, and business services as well as mobile and remote workforces. Its products can work with other technology products, such as enterprise directories, ERP and CRM systems, network management systems, web servers, mainframes systems, e-mail servers, and database systems. The company also offers a pre-integrated Internet Protocol Private Branch Exchange system as well as a phone and communications solution for enterprises that utilise the Microsoft Corporation platform. The company provides new software products and services for business communications, messaging, multi-channel contact management, and VoIP solutions that are supported by the Session Initiation Protocol global communications standard. Most of its solutions are installed at the customer’s site, or can be provided as software or as a service model.
The application-based solutions of Interactive Intelligence are integrated on a platform that was developed for the combination of end-user devices and business systems, to increase security, enhance mobility for daily workforce, and to meet the diverse interaction needs of different markets, which include contact centres, enterprise messaging, and enterprise IP telephony.
By implementing the all-in-one solutions of Interactive Intelligence, businesses are able to improve workforce productivity and effectiveness, integrate communications media, and be more prepared to meet customer requirements amidst market changes. Additionally, organisations are able to minimise the complexity and cost of conventional communication hardware systems.
Interactive Intelligence intends to be the lead provider of software solutions enterprise business communications, contact centre automation, and VoIP foundation technologies in the coming years. In order to achieve this objective, the company will enhance and innovate it product offerings, expand its existing markets, promote its products and services offerings, focus on industry-specific solutions, and increase reliability and scalability as well. If you are looking to promote your products and services, a branded usb drive may be an effective way to do it.
Current Financial Overview
Interactive Intelligence generates its revenues from licence rights from the use of its software applications by its customers as well as fees from annual support, renewal, educational, and professional services. In 2007, the Company’s product revenues increased due to the 27% increase in software orders across all regions. In 2007, the orders for hardware increased by 116% to almost $6.6 million, which was attributed to a higher demand in its gateway appliances and media server.
here are several factors that affected the company’s revenues; these include product order patterns, willingness to implement a complex system for telecommunications, personnel resources to implement its solutions, and budget constraints of customers or partners. In 2007, Interactive Intelligence accrued, approximately, $20 million worth of operating cash flows. It also achieved a 32% annual revenue growth, and a 61% increase in operating income.
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